Bregano - Faq

General Question

What is Bregano?
- Bregano is one of the leading food brand manufactured under Dwarika Food Products that provide innovative and healthy food options while maintaining the quality and original taste of the products. We consider ourselves the best pasta brand of Uttarakhand.
How do I order via Bregano?
- Select the product you would like to buy
- Add to the cart
- Proceed to checkout
- Do the online payment
- And the order is placed. You can download the invoice also.
What kind of products do you sell?
- Bregano provides you with the best quality, healthy, and tasty food products so that you can enjoy appetizing flavors and have a healthy lifestyle. We offer Penne, Fusilli, and Elbow Pasta that are made from using the latest Machinery available. Our product portfolio also includes Macaroni, Dalia, Vermicelli, Poha, Besan, and much more
Why do you charge for delivery service?
- We charge for the services because we are also using a third party delivery services and have to bear expenses for the same.
Do you have offline stores?
- No, we don’t have our stores but you can get our product in any of the local/small stores nearby you.

How do I Register?
- Go to the website bregano.in
- Click on the my account icon
- Select login / register option
- Fill the complete details in the register section
- Click on verify your mobile number
- Enter the OTP and Submit
- And the registration is successful
Are there any charges for registration?
- No, registration in our website is complete free.
Do I have to necessarily register to shop on Bragano?
- Yes, it is necessary to register to shop from Bregano, without your registration you won't be able to shop any product.
Can I add more than one delivery address in an account?
- Yes, you can add upto five delivery addresses in an account.
Can I have multiple accounts with same mobile number and email id?
- No, you can have only have one account from one mobile number and email id.

What are the payment options supported?
- Credit and Debit card
- UPI / QR
- Netbanking
- Wallet
My bank is not listed in online payment option, how can I pay?
- You can pay via online payment using qrcode, netbanking, credit card etc.
Is Cash on Delivery Available?
- No, for now cash on delivery is not available.
Is it safe to use my credit/ debit card on Bregano?
- Yes, it is completely safe to use Credit/ debit card on Bregano. As we are using Razorpay gateway which is completely secure and does not store any of your sensitive data and ensures that your private data is not compromised.
Where do I enter the coupon code?
- After adding your products to the cart when you go on the checkout menu, there is an option in the end to enter coupon code.

When will I receive my order?
- You will receive your order within 8- 10 working days after placing your order.
How can I track my order?
- After that you enter your AWB number, you will get the full information about your order.
- There is a direct option of tracking the order in the top right of the website, you can click on the icon.
- Go to the my account section
- Click on my orders
- After that click on the AWB number and you get the full details about your order.
Will someone inform me if my order delivery gets delayed?
- Yes, sure our logistics partner (ITL pvt. ltd.) will inform you via sms, mail.
Are there any delivery charges?
- Yes, there are delivery charges.
Do you deliver on the same day ?
- No we don’t deliver on the same day, it takes upto 8 to 10 working days to deliver your order from the date of order placement.
How do I change the delivery info (address to which I want products delivered)?
- To change your delivery address you just have to mail us at info@dwarikagroups.com with Order Id and AWB number

How do I contact customer service?
- To Contact our customer care services Mail us at info@dwarikagroups.com
Where do I Place my reviews about the product?
- After your order is delivered you will get an option below main prouct image to give review to the product.

What is your Return policy?
- For now we dont have an option for return, but you can definately replace your order.
How do I place an exchange request for my product?
- To place an exchange request for you product
- Go to my account
- Click on all orders
- Select order Id you will get your order details, from there you will click on the replacement button and the request will be sent for replacement. After that you will be reverted back within 3 working days regarding the same.
How will I get my money back in case of a cancellation or return? What are the modes of refund?
- Sorry there is no cancelletion option available at customer end, you can only place exchange request if you find out that product is not upto the mark and have some defect in it. Follow below mentioned steps to replace or exchange the product.
  My account->All Orders->Click on Order ID->click on product you want to replace->Submit.
  
  You will get response in SMS for with replacement request id and resolution will be given to you within TAT period of 3 days.